I called eBay again, the support told me to write an E-Mail to them. Buyer opens case and it's between him and eBay. 2. Thank you. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. A package is damaged in transit. Learn more in the eBay Global Shipping Program buyer terms and conditions. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. As eBay has no control over Paypal they are two seperate companies. Copyright © 1995-2020 eBay Inc. All Rights Reserved. A buyer claims an item isn't received or. This is good and bad. When the machine answered I said "global shipping program damaged item". I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. ... Well, AF, another shining example of ebay… So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). Once you’ve paid for your item, the seller sends it to the global shipping center. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. I had a similar thing happen to me. Select Edit beside Offer … That being said items do sometimes get damaged during … You are out of the picture. In many cases the buyer is covered by either … That got me speaking to the right department. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … The item was not as described in the listing. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. You can opt out of the Global Shipping program at any time. Please feel free to start a new thread if you wish to continue to discuss this topic. I can't find much about making a damages claim. How should I tell the buyer to proceed? This is, of course, a nightmare for rare collectibles where we care more about the item … Learn more in the eBay Global Shipping Program buyer terms and conditions. You want to return an item I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? On the line with eBay. It was damaged during shipping. To the last poster.. When the machine answered I said "global shipping program damaged item". PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. eBay… However, eBay will remove neutral or negative feedback associated with Global Shipping … I am looking for some advice regarding refunds and the global shipping programme. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. ONCE IS ENOUGH. The item never turned up with the buyer in the US so he, naturally raises a complaint. Meet other eBay community members who share your passions. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … Contact ebay directly when it comes to GSP claims. In most eligible cases, the buyer is fully covered by either the eBay Money … I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. The Global Shipping Program works best for items with an average sale price of over $50. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. Scroll to … If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. From there, it's sent to you. In many cases the buyer is covered by either the eBay Money Back … Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Has anyone successfully had Ebay pay for a damaged item? DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. Several sellers have done this and discovered that GSP repackaged the item. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. Give support, share information, and connect with fellow members. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … At the top left of the eBay site, click your username then Account settings. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. Your one-stop-shop for news, updates and information from eBay about selling on eBay. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … 3. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. Share best practices, tips, and insights. 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